Payment Policy
Accepted Payment Methods
RESTTR accepts the payment methods displayed at checkout. Available options may vary by location, currency, device, and payment provider. You can review the available methods before placing your order.
PayPal Payments
If PayPal appears at checkout, select it and follow the instructions to review and authorize your payment. PayPal determines which funding sources and guest checkout options are available. After your payment is approved and your order is accepted, RESTTR will email your order confirmation.
Payment Processing
Payment is generally due in full when you place your order. Your payment provider may authorize the amount before the charge is finalized. We begin processing your order once payment is approved. If a payment is later reversed or flagged for review, we may pause fulfillment while we investigate.
Declined or Unsuccessful Payments
If your payment fails, check your payment details and billing address before trying again. Common reasons include an expired card, insufficient funds, a spending limit, a billing address mismatch, or a security check by your bank.
If the details are correct and the payment still fails, contact your bank or choose another method shown at checkout. Your bank or payment provider may be able to tell you why the transaction was declined.
Payment Authorization and Verification
We may review an order to verify payment authorization or confirm billing, shipping, or order details. If we need more information, we may contact you using the details you provided at checkout.
We may delay or cancel an order if we cannot verify the payment or if the payment provider rejects or reverses the transaction. If we’ve already collected payment for a canceled order, we’ll refund it to the original payment method.
Prices, Taxes, and Charges
Before you pay, checkout shows your order total, including product prices, discounts, shipping charges, and applicable taxes. Review the total before submitting your payment.
Your bank or payment provider may charge a separate currency conversion or international transaction fee. Contact them for details about any fee they apply.
Secure Payments
RESTTR uses an encrypted connection at checkout. Third-party payment providers may process your payment according to their own security and privacy practices. Depending on the payment method, RESTTR may receive limited transaction details, such as your payment status or a transaction reference.
How We Use Payment Information
We use order and transaction details to process your purchase, verify payments, prevent fraud, resolve payment issues, and maintain records. For more information about how we handle personal information, see our Privacy Policy.
Order Confirmation
After your order is accepted, we’ll send a confirmation to the email address you entered at checkout. If you don’t receive it, check your spam folder and confirm that you used the correct email address. If you still need help, email us with your name, payment date, and order number if available.
Please keep full card numbers, card security codes, banking passwords, and one-time verification codes out of your message.
Pending or Duplicate Charges
An unsuccessful or incomplete payment may leave a temporary authorization on your account. Your bank or payment provider determines when that hold is released.
If you see two completed charges for the same order, email us with your order number, the transaction dates, and the amounts. If you include a screenshot, hide your account and card details. We’ll review the charges and let you know what we find.
Refunds
We issue approved refunds to your original payment method. Your bank or payment provider may take additional time to post the refund. For eligibility, return instructions, and details of our 100-day guarantee, see our Refund and Return Policy.
Payment Disputes and Chargebacks
If you have a question about a charge, contact us with your order number or transaction details so we can investigate. If you open a dispute with your payment provider, we may share relevant order, payment, shipping, or support records with that provider to help resolve it.
Policy Updates
We may update this policy when our payment options or procedures change. The current version is available on this page.
Contact Us
Email: support@resttr.com
Phone: +1 307-310-7781