Shipping Policy

This policy explains where we ship, how to track your order, and what to do if there’s a delivery problem. Your RESTTR Seat Cushion comes with a 100-day money-back guarantee starting on the date of delivery.

Shipping Locations and Rates

Enter your delivery address at checkout to see whether we ship to your location. Checkout shows the available shipping options, any shipping charges, and estimated delivery dates before you pay. If your order qualifies for free shipping, you’ll see it at checkout.

Order Processing and Delivery Estimates

We prepare your order before handing it to the carrier. Processing and delivery times may vary depending on product availability, order volume, holidays, weather, and carrier delays. Delivery dates are estimates. If we become aware of a significant delay, we may contact you using the details you provided at checkout.

Carriers and Tracking

When your order ships, we’ll email you a shipping confirmation with tracking information when available. Check the tracking link for the carrier, delivery updates, and any instructions about redelivery or pickup. If you can’t find your tracking information, email us with your order number.

Shipping Addresses and Order Changes

Please check your shipping address before placing your order, including the apartment, suite, or unit number. If you need to correct the address or cancel the order, contact us as soon as possible. We’ll try to help before the order ships. Once it’s in transit, contact us for the next steps.

Delivery Attempts and Pickup Points

If the carrier can’t deliver your package, it may try again, hold it at a pickup point, or return it to us. Check your tracking link or delivery notice for instructions. If the package is held for pickup, the carrier will provide the location, collection deadline, and any identification requirements.

Failed Deliveries, Refused Packages, and Returns to Sender

If tracking shows an incomplete address, a missed delivery, or a return to sender, email us with your order number and tracking number. We’ll review what happened and explain the available options. If we can reship the order, we’ll confirm the address and let you know about any applicable shipping charges before reshipping.

If you want to return an order, contact us for instructions before refusing delivery or sending it back.

Packages Marked Delivered but Not Received

Check around your delivery address, including any parcel locker or designated safe place. Ask anyone who may have accepted the package and contact the carrier for delivery details. Then email us with your order number, tracking number, and any information the carrier provided.

We may review the carrier’s tracking history, delivery photo, signature, or other available records to help locate the package.

Missing Packages and Carrier Claims

If your order hasn’t arrived or tracking has stopped updating, contact us as soon as you notice the issue. Include your order number, tracking number if available, delivery address, and any carrier case number. We’ll investigate and arrange a replacement or refund if the shipment is confirmed lost.

Damaged Packages or Incorrect Items

If your order arrives damaged, defective, or incorrect, email us with your order number and a brief description. Include photos of the item, shipping label, and packaging if possible. Keep the item and packaging while we review the issue.

We’ll arrange a replacement or full refund under our Refund and Return Policy. If we need the item back, we’ll provide a prepaid return label.

Customs, Duties, and Taxes

Review the charges shown at checkout before paying. If a carrier or customs authority requests an unexpected payment, contact us with your order number and the notice so we can help you check the charge.

100-Day Money-Back Guarantee

You can try your RESTTR Seat Cushion for 100 days from delivery. If it isn’t right for you, email support@resttr.com within that period with your order number to request a full refund.

If we ask you to send the cushion back, we’ll provide a prepaid return label at no cost to you. There is no restocking fee. Please contact us before sending anything back. RESTTR Refund and Return Policy

Policy Updates

We may update this policy when our shipping options or delivery procedures change. The current version will be available on this page.

Contact Us

Email · support@resttr.com
Phone · +1 307-310-7781